Vertical Pole Studio – Studio Policies & Important Information

Your guide to communication, scheduling, attendance, and class expectations.

Questions? We’re Here to Help.

Office Hours

Monday – Friday
9:00 AM – 4:00 PM

Text: 850-418-8023
Email: contact@vpolestudiopns.com

All calls, texts, and emails are returned during office hours.

Please make sure you have the correct address to the location you are attending.

You must have a text or email confirmation to attend class.
If you do not receive confirmation, you are not registered for that class.

Studio Hours

Open by appointment only. Registration is required for all classes.
The studio opens 15 minutes before each scheduled class.

View our full class schedule:
👉 www.vpolestudiopns.com

We appreciate your cooperation—these policies ensure every student receives high-quality instruction and equitable access to class spots.

SIGN-UP POLICY

To guarantee your spot in class, advance online registration is required a minimum of 2 hours before class begins.

Classes with fewer than 3 registered students may be cancelled. While cancellations are rare, we strongly encourage you to check the schedule before arriving.

View our live schedule:
👉 www.vpolestudiopns.com

WAITLIST POLICY

When a class is full, you may join the waitlist. Spots often open due to early cancellations.

If you join a waitlist, you should fully intend to attend class—even with short notice.

Important:

• You will receive an automatic email and text when moved into class

• Your OfferingTree account must have a valid phone number and email

• Once added to class, you are held to the 24-hour cancellation policy

• If you are unsure you can attend on short notice, remove yourself from the waitlist to avoid fees

LATE POLICY

Do not be late.
For safety reasons, anyone arriving after class begins will not be allowed to join the class, switch to another day, or receive a refund.

Please arrive 10 minutes early, dressed and ready to start on time.
Late arrivals disrupt the class and compromise safety for both students and instructors.

CANCELLATION POLICY

Vertical Pole Studio Pensacola has a strict 24-hour cancellation policy.

Early Cancel (More than 24 Hours Before Class)

Your class credit is returned to your account for future use.

Late Cancel (Within 24 Hours of Class Start Time)

• Class credit is forfeited

• $5 Late Cancel Fee applies to Unlimited Members

No-Show Policy

If you fail to attend your scheduled class:

• Class credit is forfeited

• $25 No-Show Fee applies

These fees are easily avoided by canceling more than 24 hours in advance.

CLASS EXTENSION POLICY

Excludes: Specialty workshops, private lessons, private parties, and series programs.

At Vertical Pole Studio, we understand that life happens. If your single class or class package expires before you’ve used all of your credits, you have two options.

1. Purchase a New Class or Package

You are welcome to purchase a new class or class package at any time.
Please note that any unused credits from an expired package are forfeited once a new package is purchased.

2. Extend Your Expired Class or Package

If you need additional time to use your remaining credits, we offer paid extensions to help keep your account active.

Extension Options:
1-Week Extension: $25
2-Week Extension: $35

You may purchase multiple extensions if needed.

How to Request an Extension

Email kasey@vpolestudio.com at least 24 hours before booking your next class to request an extension.

REFUNDS & TRANSFERS

All purchases—including memberships, class packages, private sessions, parties and space rentals—are non-refundable and non-transferable.

Please keep this in mind before completing any booking, membership, or package purchase.

SAFETY POLICIES

Safety is our highest priority.

• All instructors are certified to teach in their specific discipline

• Students may not spot or instruct one another

• Follow your instructor’s cues and progressions

• Train only at your level and respect your limitations

• Crash mats are required during all Open Training & Practice sessions

• Students may only practice skills they have been formally taught

Our progressive curriculum ensures you build strength and technique safely.

BEHAVIOR IN THE STUDIO

• Respect instructors and fellow students

• No phone conversations in the studio

• No street shoes permitted

• Bullying, harassment, or invading personal space will not be tolerated

We aim to maintain a positive, inclusive, empowering environment for all.

PICTURE, FILMING & SOCIAL MEDIA POLICY

Filming & Photos Are NOT Allowed During Class

This protects student privacy.

You may take photos or videos:

• Before or after class

• During Private Sessions

• During Private Parties

• During Space Rentals

• During Open Pole/Aerial Practice

Promotional Filming

Vertical Pole Studio Pensacola may occasionally film or photograph classes.
We will announce when filming occurs so you may step out if you prefer not to be included.

Guest instructors: Announcements may not be made.
If you do not wish to be filmed, please do not book guest instructor classes.

Social Media Permissions

Any picture or video taken inside Vertical Pole Studio and posted online, automatically grants us permission to repost or share your content.
If you do not wish your content shared, please let us know as soon as possible via email.

FOOD & BEVERAGES

Allowed:

• Bottled water

• Small protein bar or healthy snack

Not allowed:

• All other food or beverages

Alcohol is prohibited before any physical activity.
If you arrive intoxicated, you will not be permitted to participate and no refund will be issued.

SPACE RENTALS

Space rentals are for personal use only—practice, rehearsals, and non-commercial content creation.

Not allowed:

• Teaching others

• Hosting paid sessions

• Profit-based activities

Rental Terms:

• 24-hour cancellation policy applies

• Rentals must be booked by the hour

• No half-hour rentals

• Photoshoots and video projects must be booked directly at:
  contact@vpolestudiopns.com

Violations may result in early termination without refund.

PRIVATE SESSIONS

Private sessions must be cancelled at least 24 hours in advance.
Late cancellations result in loss of session credit.
No refunds.

Party Policies have separate guidelines—please review the Party Page before booking.

PRIVACY POLICY

Vertical Pole Studio Pensacola is committed to protecting your personal information.
Our full Privacy Policy outlines:

• What information we collect

• How we use it

• How we protect it

• Opt-out options

• Children’s privacy guidelines

• Data-sharing procedures

You may view the complete Privacy Policy below.

Privacy Policy

Vertical Pole Studio, LLC - Pensacola
www.vpolestudiopns.com

Protecting your personal information is a responsibility we take seriously. This Privacy Policy explains how Vertical Pole Studio, LLC Pensacola (“VPS,” “we,” “our,” “us”) collects, uses, and safeguards the information you provide when using www.vpolestudiopns.com.

By accessing or using our website, you consent to the data practices outlined below.

1. Information We Collect

Personal Information

We may collect personally identifiable information, including but not limited to:

• Your name

• Contact details

• Billing information (including credit card details when making purchases)

This information is used to process transactions, manage your account, and deliver requested services.

Demographic & Additional Information

We may collect demographic details such as age or gender, as well as additional personal or non-personal information provided voluntarily in the future.

Automatically Collected Data

When you interact with our website, certain information may be automatically gathered, including:

• IP address

• Browser type

• Device details

• Access times

• Referring website addresses

This data helps us maintain website quality, ensure security, and analyze site usage trends.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.

2. How We Use Your Information

Vertical Pole Studio Pensacola uses collected information to:

• Operate and improve our website and services

• Process transactions and deliver purchased products or services

• Communicate about classes, products, events, and updates

• Conduct surveys or request feedback on services

• Provide customer support and improve client experience

We may also track pages visited on our site to better understand which services are of most interest and to tailor future content or offerings.

Sharing Your Information

We do not sell, rent, or lease customer information to third parties.

We may share data with trusted service partners for purposes such as:

• Email or mail communication

• Payment processing

• Customer support

• Delivery services

• Statistical analysis

These partners are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than delivering services on our behalf.

Required Disclosures

We may disclose your information without notice if required by law or in good faith to:

1. Comply with legal obligations or government requests

2. Protect the rights or property of Vertical Pole Studio Pensacola

3. Ensure the safety of our users or the public

3. Security of Your Information

We are committed to protecting your data. When sensitive information—such as credit card numbers—is transmitted during transactions, it is encrypted using Secure Sockets Layer (SSL) technology.

Although no method of transmission is 100% secure, we implement strong measures to safeguard your personal information against unauthorized access, use, or disclosure.

4. Children Under Sixteen

We do not knowingly collect personal information from individuals under the age of sixteen. If you are under sixteen, please obtain permission from a parent or guardian before using our website.

5. Opt-Out & Unsubscribe Options

You may opt-out of receiving certain communications from us at any time. Contact us through any of the following:

Website: www.vpolestudiopns.com
Email: contact@vpolestudiopns.com
Phone/Text: 850-418-8023

6. Updates to This Policy

We may revise this Privacy Policy periodically to reflect updates, customer feedback, or operational changes. We encourage you to review it occasionally to stay informed about how we protect your information.

7. Contact Information

If you have questions, concerns, or believe that we have not followed this Privacy Policy, please contact us:

Vertical Pole Studio, LLC
6305 N 9th Ave, Unit #10
Pensacola, FL 32504

Email: contact@vpolestudiopns.com
Phone/Text: 850-418-8023